Terms of Service

Last updated: June 2026

1. Parties

These terms govern the agreement between Works. ("Works") and the client ("Client") in relation to the services described in a service agreement or accepted proposal.

2. The service

Works provides bespoke automation solutions including but not limited to: automated messaging, booking flows, review request sequences, AI chatbots and software integrations. The exact scope of each engagement is defined in the relevant proposal or service agreement.

3. AI transparency (EU AI Act)

Some solutions built by Works use artificial intelligence, including automated chatbots, messaging flows and communication systems. When the Client deploys such solutions commercially toward end users, the Client acts as a deployer under Art. 50(1) of Regulation (EU) 2024/1689 (the EU AI Act) and is responsible for ensuring that end users are clearly informed they are interacting with an AI system, at the latest at the first interaction.

Works builds the disclosure mechanism into delivered solutions where applicable. The Client bears deployer responsibility for ensuring the disclosure is active and that end users receive it in a clear and intelligible manner.

4. Intellectual property

Works retains all intellectual property rights in the automation processes, workflows, templates, scripts and technical solutions we build, regardless of whether they are customised to the Client's needs. This includes Make.com workflows, AI templates, scripts and integrations.

The Client receives a licence to use these solutions for the duration of the active service agreement. When the agreement ends the licence is revoked and all automation processes are deactivated.

5. Ownership of data

The Client owns all of their data in full, including contact lists, message history, booking records and any other information stored in third-party systems that Works has access to on the Client's behalf. Works uses this data solely to deliver the agreed service and does not share it with others.

Upon termination of the agreement the Client may request their data in a portable format. Data is deleted from Works systems within 30 days of contract end unless legislation requires a longer retention period.

6. Payment terms

Payment terms are specified in each proposal or service agreement. In general:

Setup fees are due before work begins.
Monthly fees are invoiced in advance at the start of each month.
Invoices are due within 14 days of issue.
Works reserves the right to pause service in the event of non-payment until the outstanding balance is settled.

7. Termination

Either party may terminate the agreement with 60 days' written notice unless otherwise stated in the service agreement. Upon termination:

All automation flows and integrations are deactivated.
The Client may request access to their data.
Payment obligations that arose before termination remain in force.
Works does not refund fixed fees already invoiced and collected.

8. Limitation of liability

Works is not liable for indirect loss, lost revenue or damage arising from failures in third-party systems (e.g. Meta, WhatsApp Business API, Make.com, Google). Works' maximum liability to the Client in any matter is limited to the fees paid by the Client in the three months preceding the claim.

9. Confidentiality

Both parties agree to keep confidential any business information of the other party disclosed in connection with the service. This obligation applies for two years after the end of the agreement.

10. Changes to these terms

Works reserves the right to update these terms. Clients with an active service relationship will receive 14 days' notice before changes take effect.

11. Governing law

These terms are governed by Icelandic law. Any dispute arising from this agreement shall first be resolved through negotiation. If that fails, it shall be referred to the District Court of Reykjavík.